Help

We have tried to design our new website in such a way that your visit will be a pleasant experience and placing your order will be as straightforward and secure as possible.  However, we are a real company with real people and should you experience any difficulty we will be very happy to help you by email or telephone.

How can I submit a book to be published?

How can I contact a contributor? (Author, Illustrator etc)

How can I request permission to use text or images from one of your books?

How can I contact one of the publishers you distribute for?

How can I track my order?

Is it safe to make my payment by credit card?

What happens if I am not happy with a book I have purchased and wish to return it?

What do I do if I have received a faulty book?

What are Cookies?


 

How can I submit a book to be published?

If you would like us to consider a book that you have written for publication, please email 2 sample chapters along with illustrations, a synopsis of the book and the chapters that it will entail. If possible, please also include the number of black and white/colour images being used, and the number of pages.

Emails should be directed to editorial@accpublishinggroup.com

How can I contact a contributor? (Author, Illustrator etc)

We are happy to pass on any correspondence to contributors on your behalf.

To contact a contributor to one of our books please email Alison Hart at alison.hart@accpublishinggroup.com.

To contact a contributor to our magazine, Antique Collecting, please email Georgina Wroe at georgina.wroe@accpublishinggroup.com.

How can I request permission to use text or images from one of your books?

If you would like to seek permission to reproduce any content from our books, please put the request in writing and email editorial@accpublishinggroup.com

If you would like to request images to accompany reviews or publicity for our books, please contact Hannah Gooch at hannah.gooch@accpublishinggroup.com or 01394 389955.

How can I contact one of the publishers whose titles we distribute?

We are happy to pass on any correspondence to publishers whose titles we distribute. Please direct mail to Anna Pearce at our Martlesham office, or email anna.pearce@accpublishinggroup.com 

How can I track my order?

If you have purchased books either as a trade or mail order customer, they will have been dispatched to you by our distribution partner, NBN International. You can contact their customer service department for an update at cservs@nbninternational.com or by calling 01752 202301.

Mail order customers who have placed pre-publication book orders should contact sue.slee@accpublishinggroup.com or call 01394 389957.

If you are enquiring about a subscription to Antique Collecting magazine, please contact sue.slee@accpublishinggroup.com or telephone 01394 389957.

 

Is it safe to make my payment by credit card?

Mail order customers need to make payment at time of order and our site is fully security certified so you can enter the information with confidence. All cards are charged by NBN International immediately prior to dispatch of your order.

What happens if I am not happy with a book I have purchased and wish to return it?

Trade customers should contact uksales@accpublishinggroup.com or telephone 01394 389988 for details of our returns policy. Mail order customers should contact sue.slee@accpublishinggroup.com or telephone 01394 389957 as soon as possible after delivery.

What do I do if I have received a faulty book?

All books are packed carefully, but in the unlikely event of damage occurring in transit, we must be notified straight away to enable us to replace the item for you. Please use the contact details above. NBN may contact you to arrange collection of the faulty item.

 * To enable us to give you the best service possible, we class all bookshops, wholesalers and anyone else who is retailing books, as trade customers, and any members of the public or antique dealers, restorers, etc. who are buying the books for their own use, as Mail Order customers.

What are Cookies?

Cookies are small information files used by websites to distinguish between individual computer terminals so that the pages and functionality of that website can be correctly and securely delivered.

Cookies are fundamental to providing user-friendly online services. The most common functions of e-commerce would be impossible without cookies.

There are two types of cookies that can be used in the Internet that you should be aware of – Session cookies and Persistent cookies. You can read more about these at http://allaboutcookies.org.

Session cookies are deleted when you close your browser and are usually not saved to your computer's hard disk. We use session cookies to:

  • hold some types of non-private information you provide while using an interactive tool on the website
  • identify that you have logged in to the site
  • hold your search criteria while you are carrying out a search of the website
  • collect anonymous information on website usage to improve the site and service

Persistent cookies remain on your computer for a specified time and so are saved to your computer's hard disk. We use persistent cookies to:

  • identify that a registered user has returned
  • securely remember your login User ID - if you have asked to do so
  • understand how you use our site and obtain information on website usage

Cookie use on our site

We only use Session cookies on this site. They are anonymous cookies that uniquely identify the machine you are using to visit the site for the period of your visit. It ensures we send you the correct information securely as you navigate around the site. It is deleted as you close your browser. It cannot track you journey once you leave the site.